Customer Testimonials
Buyer Beware—Especially if Purchasing from Out of State!
We purchased a vehicle from Wesley Chapel Kia, and while the buying process was relatively smooth, the customer service deteriorated dramatically once the sale was complete. The dealership sent our registration paperwork to the wrong location, resulting in a frustrating ordeal lasting more than THREE MONTHS, during which I was driving with an expired, temporary tag. Numerous calls went unreturned, employees were often unhelpful, and some were downright rude. The lack of accountability and follow-through was astonishing.
The one shining exception was Alejandra, who went above and beyond on two separate ... Read More DealerRater - Oct 27, 2026
Predatory practices, bait and switching. Liars wasting peoples time and the manager or whoever he claimed to be decided after an all day process felt like somebody talked to him rude. That was because the fast talking wasn't working.F him and this dealership. We as parents were there to help our 18 year old son get a car. They said " you really don't need your parents here" that was the red flag apart from other things. Bottom line.... Our money and we don't like how you operate. SHADY.., this is not our 1,2, or 3rd Rodeo. ... Read More Yelp - Oct 25, 2026
I Know Isreal for almost 12yrs He is a Gentleman and great Friend and Employee
i had an appointment for a simple oil change at 10:30AM. despite having an appointment and arriving on time, my car did not enter the bay until 1 hour later. the service department is also very space limited the cars all barely have enough room or space to move around which causes reduced roadway visibility hazards. at a previous appointment, they misplaced my keys and exclaimed to coworkers "whose keys are these?" which was unprofessional. they have also in the past tampered with my dash camera. i will never be back since so many bad experiences.
Bought a new Kia Sportage Hybrid from Isaiah Duff yesterday. He did a wonderful job explaining everything. Great guy to work with. He was very knowledgeable about all the technology & workings of the car.
Nathaniel was awesome, I ran into an issue and brought my new to me car to the dealership and he had me in and out within 90 minutes, just a wonderful person that truly cares about his customers. Thanks for the great experience.
Stay away from this place if you don't want to be ripped off. They are also rude. Our sales person was super nice but I hear he retired. I will give them a zero if I could.
The sales person and his manager was just fine. The manager who interacted with customers for financing was a liar and a cheat and a thief. When I called him out for trying to cheat me out of 11k, he never apologized or tried to correct the situation. Do NOT ever go to KIA Wesley Chapel. THEY will cheat you with a 'fast talking guy' who is hideously unattractive with BAD social skills. Do NOT do business with Kia of Wesley Chapel. The sales dept are NOT scumbags, just the other people working at Kia of Wesley Chapel. Dolly F ... Read More Yelp - Aug 28, 2026
Sent two emaill still no help. What a surprise. This seems to be the normal everyday with this dealership.
Starlin is the type of person that you could tell the sky was blue on a sunny day, he would tell you 3 times it wasn't then say I never said that. If gaslighting had a poster child, his picture would be next to it. I expect to be lied to at a dealership, but this person takes it to a whole new level. Tells you one thing on the phone, says he didn't say it, says all calls are recorded and can't produce any call recording. Pinocchio called and he is asking Starlin for his nose back.
Purchased a 2025 Kia sorrento in October of 2024. Three weeks ago about half of the outer driver's side door handle came off in my hand. (Not completely broken, just hanging off the side of the car) I brought the car in to get that fixed as well as an oil change. After a couple of hours I get my car back and was told that they pretty much "snapped it back in." A day after getting the car home it happened again. I called to make an appointment and am told my warranty wouldn't cover it because ... Read More Yelp - Aug 12, 2026
My wife and I met Sales Rep Eddie Youssef while we were viewing vehicles in the dealership parking area. From that point forward, until we signed the final lease documents, Eddie provided a truly professional experience. His industry knowledge, combined with a willingness to listen and understand our parameters, resulted in a top-notch buying/leasing experience. We truly enjoyed walking through the process with Eddie.
It is never the best experience to take your car in for service, but Nate Hayes was exceptional! He made the experience easy and honestly made me feel like he really cared that we were getting everything done without feeling the blow to our wallet. Hopefully we get him every time we need work done with our car. He definitely went the extra mile and he is very appreciated.
The dealership was state of the art. The staff was warm, attentive and professional. Nelson was awesome. Knew what we had to, he showed us our car, instructed us as to what needed to be done (Insurance and Finance) and then escorted is to our new car and showed us a few things before leaving.
Do not trust Sales/Finacial departmen. they sale you a product and then do not stand behind it. What a rip off. Also do not ret my calls.
Mike was amazing !! This was my first time buying a car and he made the process feel so easy. He was very thorough in explaining all the features of my new car and made the process fun!! 10’s all around.
The service department at this dealership is outstanding. I've dealt with the same advisor (Jonathan) for years and always come away satisfied and pleased with my decision to use this dealership for things like oil changes, tire rotation, coolant flushes and so forth. Shocking, really, when you consider the reputation car dealers suffer generally. Not here, though; this service department may be small but they're professional, quick and true to their word (my appointment always holds up).
this man is so fine big daddy service advisor 10/10 would have him handle my car again😛😛😛😛😛😛😛
Service advisor Jonathan Vidal was great best service ever. Will come back for next maintenance.
I had a very disappointing experience working with Mike, the finance manager at Kia, when I leased two vehicles. What should have been an exciting and straightforward process turned into a frustrating and uncomfortable situation.
From the start, communication was poor and I felt like I wasn’t being treated with honesty or respect. Important details were either glossed over or not clearly explained, and I had to repeatedly ask for clarification on basic terms. Instead of being helpful, Mike came across as dismissive and more focused on pushing paperwork through than making sure I understood what I was signing.
... Read More DealerRater - Apr 9, 2026
Great experience plenty of knowledge very friendly easygoing no picture absolutely five stars or 10 if available
Update : they called today and cut us the check and made things right communication could have been better in this entire process then I wouldnt have wrote the review in the first place. But thanks for making it right.
Dishonest and unclear with information in order to make a sale, disrespectful and treats the customer badly
Great staff Geotge was very informative on the car we purchased today Jon sold us our first Kia in 2019 Great job George and team Wesley Chapel Kia
Great people Geoege Ryan was great. Everyone said hi and the leadership was amazing and a pleasure to be around it was our 2nd car from them.
I just had a great experience with Kia at Wesley Chapel! I am someone who does all the research on the front end and know what I want. Ryan Grande was fantastic and super easy to deal with! I could not recommend this dealership more if I tried!
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I had an excellent experience at Kia of Wesley Chapel, and a big part of that was Tariq Siddiqui. Tariq was professional, knowledgeable, and genuinely helpful from start to finish. He took the time to answer all of my questions, never made me feel rushed or pressured, and made the entire process smooth and stress-free. Kia of Wesley Chapel’s success is clearly built on personable, customer-focused salespeople like Tariq. His attention to detail, communication, and commitment to a positive customer experience really stood out. If you’re looking for an excellent salesman who truly cares about making sure, you’... Read More DealerRater - Jan 26, 2026
George Ryan was an absolute delight to work with from start to finish very friendly and professional. He took the time to explain all the features in a way that was clear and easy to understand and answer all my questions. Great customer service, I highly recommend asking for George if you are in the market for a new car.
Mike was an awesome and Teddy was great! but I feel the service didn't let them know the truck 2019 Lincoln MKC, it's been nothing but issues after issues! I feel the service department knew, the truck shouldn't have been sold but didn't tell Mike or Teddy! the vehicle wasn't serviced at all. So I have retained a Lawyer at the request of a few dealerships! this is not a reflection on Mike or Teddy!
Only go here if you want to get ripped off. After Inpaid for my 90 dollar oil change I noticed it said Morgan Group on my receipt, then it all made sense. These are some shady rip off artists here.
If I could, I would not even give the service department a 1-Star. This is the worst dealership for service in the area. Manny (Service Manager must go), They need to blow it up and start fresh. A few examples: Bought a Kia Optima, Change oil every 3K, - Blown Engine, known problem to Kia. My Dad, brought his brand new Sorento in for and oil change, they put the drain plug in wrong, oiled drained on the road - BLOWN ENGINE There's More........................................ Do yourself a favor and take your care elsewhere.
George Ryan has always been so helpful and positive. I’ve came here with him to get my car, my brothers and now my daughters. His so patient on showing us different types of cars and he does everything he can to get us approved
George Ryan was so helpful, this is the 3rd car we get with him. He does everything he can to get us to go home with a car, he is also super patient! I 100% recommend him and recommend the dealer ship Kia
I will never go to this Kia again. Shelby thank you for trying to help me. What Santiago did was unthinkable and beyond unprofessional.
George was professional and easy to work with. Although we did not buy a car it was only because they could not meet my aggressive ask.
We were well received, the offices were spacious, and the salespeople were friendly and willing to negotiate.
George was the best salesman I’ve ever dealt with. He keeps this long process fun and lighthearted. Definitely would work with him again!
George was a pleasure to work with. He wasn't pushy at all and helped answer all qauestions and set up everything with the car. They worked with me to get the price I was asking for. Great experience.
Buen trato me resolvieron y me buscaron obsesiones. El servicio fue muy excelentemente des el vendedor.
Thanks George Ryan for all your help, your advices, and your respect thank you a lot. I'm happy how you treating us with no pressure!! Thanks George!!
Love my new Kia Telluride 2025 prestige, George Ryan was fantastic with the selling process, smooth, not pressure, and very pleasant and professional. 10/10 Thanks George!!
Alex is the wonderful! He did everything in is power to get us the best deal possible. He listened to us and understood our needs. He made it happen. We love our Telluride! Thanks Alex!
George Ryan was great professional no pressure. I will recommend George to my family and friends.
We can to see if we can trade our KIA Sportage, we were approached by George Ryan, he help us and we have a good experience with him and Teddy G in financing.
George Ryan was an excellent sales person very helpful showed me the service area and helped me find my perfect car without any pressure!
Signing all the electronic forms after Isaah negotiated the deal for us, was the only hard part. There were lots of electronic forms about financing(which we didn't have), litigation, insurance, etc. which the man barely went over and rushed us to sign with barely any time to look it over. It was very stressful for us, and we didn't even require any financing. That man left immediately after we finished and it wasn't even 4pm. Hopefully Kia can improve this part of the buying progress.
Corey is the best service manager I know very kind and honest. Always working hard and going over a beyond.
George Ryan was amazing and real understandable to helping my brother get into a new car today !!!!!
George Ryan did an amazing job helping my boyfriend get a car. And shout out to alejandra for helping us secure a car.
The dealership is very nice and accommodating, George Ryan was very very helpful, the process of getting my vehicle was easy and simple.
*Bad Experience with Finance Manager Mike Good*
On 06-24-25 I purchased my Kia lease at the Wesley Chapel Dealership. I had good interaction with everyone except Mike Good, the finance manager.
I am surprised by the all the five star reviews on the Kia website for Mike. Something tells me they are getting filtered… I also echoed my concerns to Jayson Lowe who I interacted before coming and he was very helpful throughout.
When I refused to take any of the extra packages, he gave me a lengthy lecture and continued to push me, saying I was making a ... Read More DealerRater - Aug 28, 2025
George was excelente sell person ,he was really nice and professional, made purchases easy!! Thank you !!
George Ryan was awesome!! He helped us with purchasing our vehicle and it was smooth process with no pressure. Best experience. Thank you!!
I am a happy customer because of George Ryan. He did a great job finding me the right car. No pressure whatsoever. I am very happy with my purchase.
Five-Star Experience with Isaiah!
Today I stopped in for an oil change on my 2023 Kia Sorento EX and casually mentioned my interest in upgrading to the 2025 Sorento EX. From that moment, Isaiah made the entire experience exceptional. He was personable, engaging, and truly attentive. What stood out most was how understanding and respectful he was—there was never that stereotypical "car salesman" pressure. Instead, I felt genuinely heard and supported throughout the process.
This is now the second vehicle I've purchased from this dealership, and I'm thrilled to say the five-star service continues. Thanks to Isaiah, ... Read More DealerRater - Aug 6, 2025
George Ryan and Terry G were both extremely professional in the selling of our Telluride. We will send more business and conduct business with them again.
Welcoming and professional staff at Kia of Wesley Chapel. All were helpful with my purchase, especially George Ryan.
George Howard was great and I am very happy with my car purchase! Thank you!
Ed was very helpful and is an outstanding person. He made the process so easy for us. Thank you Ed for all that you did in helping my daughter get her car.
George was very efficient and very friendly. I would work with him again and recommend anyone to him!
I must say that George Ryan our Salesperson was great! He knows how to make a deal!
George R was amazing, and he knows to make a great deal! Thank you for everything!
George was very curtious and very helpful and honest during our dealing and not applying any pressure thank you George
Went to look at a car with a friend. She wasn’t set on buying that day, but wanted to see what they had. If they had what she wanted, she’d be back with her husband to seal the deal. She would even order a car to her liking. She just wanted to see the SX Prestige in person. Sal refused to show us the desired car because the cars were on a different lot because we were not buying today. He didn’t even check to see if they had an SX prestige on the lot. Only checked ... Read More DealerRater - Jun 30, 2025
Amazing answered all my questions and got me into a great vehicle . Thank you so much
Ed went above and beyond to help me get into the car of my dreams, thank you guys so much for for being so helpful and amazing!
George Ryan es un tremendo vendedor y profecional muy pacifico y comprensivo lo recomiendo un 100 por cien.
George was a amazing salesmen. He had so much patience. Very professional. I got the telluride that I wanted. This is my third Kia! Thank you George!
It was easy and smooth with Mr. George Ryan. He explaned everything right and he was so nice. We had so much fun working with him.
Great sales person (George Ryan) and great dealership. Great experience. Would like to recommend this dealership to everybody.
Mr. George Ryan fue un excelente vendedor; fue muy atento y paciente conmigo, me ayudó a conseguir el carro de mis sueños. Me ayudó a conseguirlo con un buen precio y hizo todo lo que pudo para lograr el objetivo de irnos a casa con un carro nuevo. Lo recomiendo 100% a mis amigos y familiares
Mr. George Ryan helped a lot with upgrading our car, he did everything and all he could to help us. I highly recommend Mr. George he is an excellent sales man!
George is kind, caring, and he listened to what my needs were vs telling me what they were.
Esta persona es Excelente vendedor y atento para ayudar siempre sin importar cuanto tiempo se tome la venta
Great services clear and honest negotiations thank you George Ryan for your help and your co workers
This experience was long and nerve racking but George Ryan was the MAN! He deserves so much credit ! He was very patient with me and my thousand questions. I would recommend him to any first time car buyers. He is very knowledgeable. He is the reason I have my first car!
George Ryan was great, he made things easy and I enjoyed him. I would buy 1000 cars from him.
My experience with Isaiah Duff was fantastic! He was extremely knowledgeable about the Kia Carnival, which my wife and I were interested in. The whole process was smooth and enjoyable—no pushy sales tactics, no hidden fees, and no pressure to buy. It was by far the best car-buying experience I've ever had!
Sal greeted us with a smile and really listened to what we were trying to do for our daughter’s first time car purchase. He made her feel comfortable and took the time to walk her through everything. Sal’s knowledge and easy approach took the stress out of the whole experience!
I could tell it wasn’t her responsibility to assist me but, she went above and beyond and turned a good experience into a great one!
Everyone was nice. George Ryan did outstanding from the beginning with greeting us and findng the exact car we were looking for and getting the buying process started.
I was lied to. I was told after they pulled my credit I qualified for 3.99 financing. After I looked at my contract the fine manager put it at 6.79. Also I was told I would get 22k for my used car the finance jerk put down 21k. This is bait and switch and I am doing everything to deal with these scammers
George es un excelente Representante de Ventas muy atento y profesional no presión en ningún momento. El manager Starlin me consiguió el precio deseado.
Bought the 2025 IKA Soul GT Class because of its "value for money". If you're thinking about purchasing new, the car is suitable for seniors and families alike with an overall excellent performance, including technology, seat comfort, legroom and headroom, materials, and finishes. However, it's a bit noisy in the cabin on highway miles... and it's not incredibly attractive. But the overall effect is impressive.
He was the best, no pressure very kind and listen to all of our requests we will always comeback!!
Great experience George did a very good job with communication and being straight forward would highly recommend
George was fantastic. No pressure or any hassle! Loved this location! Will come back soon!
George Ryan was amazing and helped me get a new K4. Thank you very much for this!
“Excellent experience buying my new Kia J5 at Wesley Chapel Kia with George! His attention to detail, professionalism, and friendly approach made the entire process smooth and enjoyable
George helped my situation a lot. He worked hard to make our deal works and went above beyond as a sales person. He treated us like his own family.
We been buying vehicles for the past 3 years and George has been very helpful.
George has been our sales go to person for our last 2 new Kias. He is responsive and always available to answer any questions we may have. Thank you!
Shawne Gomes was my sales person,and he is fantastic. He answered every question and was so helpful. No high pressure just comfortable, hearraigned so I could pick the car up the next, how to deal with insurance etc. I recommend anyone who goes to Kia of Wesley chapel as for Shawnee it will be a favorable experiece
George was amazing! Would highly recommend him for purchase if new/used George made the buying process smooth. .
Had a wonderful time with George. Buying our car! Stop in and let George sell you your dream vehicle.
Teddy is amazing I have been able to work with him a few times and he worked with my situation amazingly!!!!!!
Came in on a Friday evening to inquire about a specific vehicle but the battery was not working. Was told that they would have a technician replace battery the following morning and make sure car was up and running. The next day we received a call by saleman Nelson that the vehicle needed a "special battery" and they were still working on it and he will call us when the battery is installed. After a few hours of no follow-up we called Nelson back and was told they had to have the battery delivered from manufacturing company. We ... Read More DealerRater - Dec 1, 2024
Teddy is wonderful. He helped us get a lower interest rate love our new car. We would recommend him to everyone. Thanks Teddy.
George was kind and fantastic! I will definitely recommend him family and friends. We are happy with our purchase and experience.
George was very helpful and Very easy to work with, helpful in every way! Thank you George!
